Resources and Support

Sometimes, you just need someone to talk to, especially when dealing with the pain of loss. Whether you’re unable to reach a loved one or find yourself in crisis, our Helpline 3870 7575 is here for you. As Hong Kong’s very first real-time operating bereavement hotline (only available in Cantonese), it is staffed by a trained support team to offer confidential guidance, information, and a compassionate ear.

Available from 7:00 pm to 11:00 pm, Monday to Sunday, we’re here to help. If you call outside of these hours, you can leave a voicemail through our Helpline or connect with us via WhatsApp or email.

From insightful videos to various other formats, we aim to equip children and their families with positive and constructive ways to navigate the unique challenges of loss. Explore our collection of comforting, uplifting videos for children and young people, thoughtfully created to help them understand loss and inspire them healthy grief processing. 

We invite you to subscribe to our YouTube channel and social media pages by clicking on the icon below. Together, let’s foster a community where children can deepen their emotional understanding, build emotional intelligence, and cultivate empathy.

To raise public awareness about healthy bereavement and provide crucial support to grieving individuals and their families, we have organised bereavement education seminars across Hong Kong’s 18 districts.

Through grassroots events and activities, we aim to bring education about grief and loss directly to communities, promoting understanding and encouraging people to seek help without fear or hesitation. If you’re interested in hosting a seminar at your workplace, school, community venue, home, please contact us for more details.

To maintain our vital helpline services and reach more individuals in need, we invite passionate volunteers to train as Caring Companions.

Our comprehensive training programme equips you with essential skills and knowledge, including understanding the roles and rules of Grief Companions, as well as mastering telephone counselling techniques. We will also guide you on when and how to access community referral resources.

Our training goes beyond the basics, offering dynamic case studies, engaging group discussions, and hands-on practical sessions to enhance your analytical skills. Experienced instructors will observe and supervise you through real-life scenarios, helping you refine your skills and build confidence.

To find out more, please reach out to us.

To better support those coping with grief, we are collaborating with Heart-to-Heart Life Education Foundation Limited (HtH). Their extensive expertise and robust network of grief caretakers’ will greatly enhance our ability to provide compassionate and comprehensive assistance. 

Since its establishment, HtH has served the terminally ill, the elderly, their families and the bereaved, while promoting community care as well as life-and-death education. Their services have been recognised by professional bodies and end-users. The organisation is tax-exempt under Article 88 of the Inland Revenue Ordinance and is primarily funded mainly by foundation funds and donations from enthusiastic individuals seeking to serve societal needs.